Who we are:
Monwabisi Mpeluza – Director: Corporate Services
Tel: 023 492 0175
Email: monwabisi@witzenberg.gov.za

Rowena Hendricks – Manager: Marketing & Communication
Tel: 023 492 0179
Email: rowena@witzenberg.gov.za

Witzenberg Municipality Control Centre
Tel: 023 492 0181 / 023 492 0182

Our key performance areas include:

• Recording of service delivery queries and complaints for call outs
• Complaint and query escalation to the relevant stakeholder or service
• Intergovernmental relations
• Emergency services relay
• Service delivery reports
• Support with communication for emergency and disaster management
• Query management of media queries

Where to find us
Physical address
Corporate Services
Control Centre
Traffic Department, Voortrekker Street, Ceres, 6835
Postal address
P O Box 44, Ceres, 6835

Procedure

When calling the Control Centre, it is vital to provide us with the correct information, to ensure that we can provide residents with the support necessary:

• Provide us with your address information and mention landmarks to identify your location
• Provide us with your full name
• Provide us with accurate information of the incident requiring attention, i.e. tell us what is burning on fire call outs, tell us how many are injured on motor vehicle accidents, etc.
• Ask for a reference number of your call. Should you need to do a follow up call, this number will assist you in checking on the progress of your call. Kindly report all service delivery queries or complaints as well as emergency services relay immediately to the Witzenberg Municipality Control Centre on (023) 492 0181 / 2 (24 hours).

Ambulance Services does not fall within our services, but Ambulance Services in Worcester can be reached on (023) 346 6000 for dispatch.

Contact us should you want to report a fault, have queries, complaints, compliments or suggestions on admin@witzenberg.gov.za.

Media queries can be directed to the Manager: Marketing & Communication for feedback on rowena@witzenberg.gov.za.