Sun
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Ceres

Saturday17°C
Sun
Mon
Tue
Wed

Tulbagh

Saturday20°C
Sat
Sun
Mon
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Wolseley

Friday-4°C
Sun
Mon
Tue
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Prince Alfreds Hamlet

Saturday17°C
Sun
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Tue
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Op die Berg

Saturday20°C

Important numbers

Electricity023 316 1854
Water023 316 1854
Fire Brigade023 316 1998
Police023 312 1204
Hospital (Priv.)023 316 1304
Hospital (Prov.)023 312 1116
Ambulance023 342 0478
Witzenberg Municipality023 316 1854
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Weather

Ceres
Saturday17°C
Sun
Mon
Tue
Wed

Weather

Tulbagh
Saturday20°C
Sun
Mon
Tue
Wed

Weather

Wolseley
Friday-4°C
Sat
Sun
Mon
Tue

Weather

Prince Alfreds Hamlet
Saturday17°C
Sun
Mon
Tue
Wed

Weather

Op die Berg
Saturday20°C
Sun
Mon
Tue
Wed

Important numbers

Electricity 023 316 1854
Water 023 316 1854
Fire Brigade 023 316 1998
Police 023 312 1204
Hospital (Priv.) 023 316 1304
Hospital (Prov.) 023 312 1116
Ambulance 023 342 0478
Witzenberg Municipality 023 316 1854

Control Centre

Overview

Witzenberg Municipality aim to offer the public support with service delivery complaints and queries on a daily basis. We also strive to provide assistance to residents requiring our help with law enforcement, fire services and traffic services when required. This function is performed through the Witzenberg Municipality Control Centre which operates 24 hours a day to dispatch these services where required.

Who we are:
Monwabisi Mpeluza – Director: Corporate Services
Tel: 023 3168138
Email: monwabisi@witzenberg.gov.za

Anette Radjoo – Manager: Marketing & Communication
Tel: 023 3121129
Email: Anette@witzenberg.gov.za

Witzenberg Municipality Control Centre
Tel: 023 316 1997/8

Our key performance areas include:

  • Recording of service delivery queries and complaints for call outs
  • Complaint and query escalation to the relevant stakeholder or service
  • Intergovernmental relations
  • Emergency services relay
  • Service delivery reports
  • Support with communication for emergency and disaster management
  • Query management of media queries

Where to find us
Physical address
Corporate Services
Control Centre

Traffic Department, Voortrekker Street, Ceres, 6835
Postal address
P O Box 44, Ceres, 6835

Procedure

When calling the Control Centre, it is vital to provide us with the correct information, to ensure that we can provide residents with the support necessary:

  • Provide us with your address information and mention landmarks to identify your location
  • Provide us with your full name
  • Provide us with accurate information of the incident requiring attention, i.e. tell us what is burning on fire call outs, tell us how many are injured on motor vehicle accidents, etc.
  • Ask for a reference number of your call. Should you need to do a follow up call, this number will assist you in checking on the progress of your call. Kindly report all service delivery queries or complaints as well as emergency services relay immediately to the Witzenberg Municipality Control Centre on (023) 316 1997/8 (24 hours).

Ambulance Services does not fall within our services, but Ambulance Services in Worcester can be reached on (023) 346 6000 for dispatch.

Contact us should you want to report a fault, have queries, complaints, compliments or suggestions on admin@witzenberg.gov.za.

Media queries can be directed to the Manager: Marketing & Communication for feedback on anette@witzenberg.gov.za.

Last published 16 March 2016