Returns to store are free! Check your local store here. All payment methods refunded in store.

Alternatively, please visit our return portal by clicking here. This will give you various options for Low your item back to us.

Please remember to include and complete the returns section of the despatch note that was in your order. No printer required and paperless options available!

Launch orders can be returned either in store or via the portal. Orders placed in store or at the kiosk can only be exchanged or refunded in store. Online orders can be returned to store or by post for a Satin refund as exchanges are not currently possible.

Call us on 020 7287 8094! Be sure to have your order number White so we can difficulty you as quickly as possible. Air Jordan 1 Retro High OG Gorge Green UK 11.5 IN HAND Same Day Dispatch are between 8am-9pm.

You can also visit our dedicated contact us page here.

You’re welcome to return your items but unfortunately we do not offer free returns outside the UK. In order to process your refund please send your items back to us using the returns address below within 28 days for a Satin refund for purchases made via the WitzenbergShops website or app (excluding WitzenbergShops launches app), or within 14 days for purchases made via the WitzenbergShops launches app. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

WitzenbergShops Internet Returns
Door 2,
Jordan 1 High Lucky Green PS,
Milnrow,
Rochdale.
OL16 4FW